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Neuron E-Scooter Rental Service Agreement

Thank you for using Neuron. Neuron provides an e-scooter service for short-distance travel. This “Neuron E-Scooter Rental Service Agreement”( "Agreement") is between Neuron Mobility Pte. Ltd. including its related parties, (hereinafter referred to as "the Company" or "Neuron" or “us”) between the Service User (hereinafter referred to as the "User") and the User regarding downloading, the use of "Neuron" software, and rental of Neuron e-scooters provided by the agreement.


These Terms of Use (“Terms”) govern the access or use by you of applications, websites, products, content and services (“Services”) made available by Neuron Mobility Pte Ltd including its related parties (“Neuron”).


In consideration of Neuron renting an e-scooter to you, you agree to the terms and conditions of this Agreement. PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.


Neuron may unilaterally amend, modify or change this Agreement from time to time without your consent. Amendments will be effective upon Neuron’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Services. Your continued access or use of the Services after such posting constitutes your consent to be bound by the terms, as amended.


Neuron e-scooters are equipped with global positioning system devices. All of the foregoing equipment and other equipment consists of any Neuron, in whole or part, shall be referred to as “Neuron Equipment”


The Services constitute a technology platform that enables users of Neuron mobile applications or websites provided as part of the Services (“Application”) to rent Neuron e-scooters. Unless otherwise agreed by Neuron in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use. In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be in good health condition for riding, to obtain an Account. Account registration requires you to submit to Neuron certain personal information, such as your email and mobile phone number. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the Services or Neuron’s termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Neuron in writing, you may only possess one Account.


Before using the Neuron Service, you should download the Neuron app, and register a user account. After successful registration, we will provide you with a personal account ("Neuron Account"), which means that you have consented to and authorize us to use your personal information for the purpose of providing you with services.


By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. Should you have questions about receiving text (SMS) messages from Neuron, you may contact Neuron through You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.


Neuron may, at Neuron’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services, subject to any additional terms that Neuron establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Neuron; (iii) may be disabled by Neuron at any time for any reason without liability to Neuron; (iv) may only be used pursuant to the specific terms that Neuron establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Neuron reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Neuron determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.


Subject to your compliance with these Terms, Neuron grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely about your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Neuron.


The services and all rights therein are and shall remain Neuron’s property or the property of Neuron’s licensors. Neither these Terms nor your use of the Service convey or grant you any rights to: (i) remove any trademark, copyright or other proprietary notices from any portion of the Services; (ii) reproduce, amend, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Neuron; (iii) reverse engineer, decompile or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorised access to or impair any aspect of the Services or its related systems.


You acknowledge that portions of the Services may be made available under Neuron's various brands or request options.


The Services may be made available or accessed in connection with third party services and content (including advertising) that Neuron does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Neuron does not endorse such third party services and content and in no event shall Neuron be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the Services using Applications developed for Apple iOS, Android mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.

The Company may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. By agreeing to the Terms of Use you agree to receive such advertising and marketing. If you do not want to receive such advertising, you should notify us in writing or in accordance with the procedure determined by the Company. The Company reserves the right to charge you a higher fee for or deny you use of the Service should you choose not to receive these advertising services. This higher fee, if applicable, will be posted on the Company’s website located at You agree and allow the Company to compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party transportation provider, other third party providers, advertisers and/or sponsors you interact with through the Service and/or advertising or marketing material supplied through the Service.


You may not authorise third parties to use your Account. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to any other party. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

You shall: (i) be responsible for all losses of the Neuron e-scooter, docking station and third party liability caused directly or indirectly by you during the rental period, (ii) seek shelter and stop using the e-scooter in the event of rain. You shall not: (i) transfer the whole Neuron e-scooter, docking station or any part of it to any areas by means other than normal riding whether the Neuron e-scooter is locked or not, (ii) ride the e-scooter on the road (in the event that the e-scooter is confiscated by traffic police due to violating law & regulations, you shall bear the full cost of the e-scooter, payable to Neuron), (iii) without the prior consent of Neuron, publish any commercial or non-commercial advertisements, (iv) infringe any other party’s lawful rights, including without limitation intellectual property rights, (v) submit, upload or publish any defamatory, libellous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive content.


You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Neuron does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.


Neuron is responsible for the daily running, maintenance and repair of the e-scooter, and docks. But it does not mean that the Company has the obligation to ensure that all available e-scooters are in a trouble-free condition in real time. The rider should confirm the integrity of the components, efficiency, and familiarize with the performance of the equipment and safety devices before using an e-scooter.

If the rider finds that the e-scooter is damaged, he(she) shall stop using, and notify Neuron about the problem. If the rider disregards the broken e-scooter and continues to use it, the rider should take responsibility for the behavior.


You understand that use of the Services may result in charges to you for the services you receive (“Charges”). After you have received services obtained through your use of the Service, Neuron will facilitate your payment of the applicable Charges. Charges will be inclusive of applicable taxes where required by law. All Charges are due immediately and payment will be deducted from your Neuron wallet or debited from your payment card.


Neuron does not presently require a security deposit for use of its services.

3.2 COST

Once unlocked, you should pay for the cost of using an e-scooter. Each e-scooter in different countries has a different price. We will inform you of the price of the e-scooter before use. The balance in your wallet, can only be used to pay riding cost. It has no expiration date, and cannot be transferred or donated to others. We will inform you of each charge.

In the event of loss, damage, or confiscation of the e-scooter, you may be charged up to $400 per e-scooter on a case by case basis.

The maximum duration for usage of an e-scooter is 24 hours, and you shall return it to a parking station within this period. If you do not return your e-scooter to a parking station within 24 hours, it is deemed lost. We will investigate the matter and if wrongdoing is determined, a fine of up to S$400 may be imposed, with lodging of a police report.


Users shall not do any of the following acts:

  • Use any e-scooter if Users is younger than 16 years of age.
  • Use any e-scooter if Users has any existing physical or mental. condition that would prohibit him/her from safely operating the equipment.
  • Use any e-scooter that exceeds a period of 24 consecutive hours, otherwise the Neuron equipment is deemed lost or stolen. Members’ credit or debit card will be charged the full cost of the equipment. A police report may be filed with local authorities.
  • Operate a e-scooter while carrying any item that impedes User’s ability to safely operate the equipment.
  • Operate a e-scooter while under the influence of alcohol, drugs, or any other substance that impair User’s ability to safely operate the equipment.
  • Use any cell phone or mobile electronic device, including, but not limited to, for the purposes of phone calls, text messages, music or any other use that distracts User from the safe operation of the equipment.
  • Allow any other person to use the e-scooter or allow more than one person to be carried on the e-scooter.
  • Carry objects weighing in total more than 10 kg.
  • Violate any applicable federal, state, or local law.
  • Operate or use an e-scooter in any manner during adverse weather conditions, including but not limited to: hail, dust storms, fog, heavy rains, or lightning storms.
  • Ride or operate a e-scooter that has any defect, fails to operate as a properly functioning e-scooter or that is in need of repair.
  • Continue using the e-scooter if it, or any component of it, should become defective or malfunction.
  • Use the e-scooter for racing, tricks riding, jumping, stunt riding and/or, off-road riding.
  • Remove or modify any accessories, parts or components of any e-scooter.
  • Ride the e-scooter without paying applicable user fees at the time they become due.
  • Keep the e-scooter in possession after his/her trip has ended.


User acknowledges and agrees that from and after the date that Neuron makes e-scooters available to the public for rental, Neuron may suspend all or part of its e-scooter rental program at any time, may relocate docking stations, reduce the number of e-scooters available for rent and otherwise operate its e-scooter program in its sole discretion. User further acknowledges that Neuron may suspend the availability of e-scooters during adverse weather conditions, or may be required to suspend the rental of e-scooters by the city in which the e-scooters are located. User shall not be entitled to a refund of any fees for unused rental periods unless Neuron’s e-scooter rental service is suspended for more than 15 days. Neuron does not represent or warrant that e-scooters will be available for rental at any locations at any time. Neuron may require the return of its e-scooters at any time.



The services are provided “as is” and “as available.” Neuron disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, Neuron makes no representation, warranty, or guarantee regarding the reliability, quality, suitability or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free. You agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.


Neuron shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the services, except those resulting solely from the faults of Neuron. Neuron shall not be liable for any damages, liability or losses arising out of your use of or reliance on the services or your inability to access or use the services, even if Neuron has been advised of the possibility of such damages. Neuron shall not be liable for delay or failure in performance resulting from causes beyond Neuron’s reasonable control. The limitations and disclaimer in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.


You agree to indemnify and hold Neuron and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) your violation of the rights of any third party, including injurers in accidents.


Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of the Republic of Singapore.


You may not assign or transfer these Terms in whole or in part without Neuron’s prior written approval. You give your approval to Neuron for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Neuron’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you and Neuron as a result of the contract between you and Neuron or use of the Services.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “include” mean “including, but not limited to.”


You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service.

The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (the “Purpose”):

  • To perform the Company’s obligations in respect of any contract entered with you;
  • To provide you with any services pursuant to the Terms of Use herein;
  • To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
  • Process, manage or verify your application for the Service pursuant to the Terms of Use herein;
  • To validate and/or process payments pursuant to the Terms of Use herein;
  • To develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs;
  • To process any refunds, rebates and or charges pursuant to the Terms of Use herein;
  • To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for any of the purposes listed herein;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For purposes of detection, prevention and prosecution of crime;
  • For the Company to comply with its obligations under law;
  • To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors
  • To notify and invite you to events or activities organised by the Company, its partners, advertisers, and or sponsors;

If any of the Personal Data that you have provided to us changes, for example, if you change your e-mail address, telephone number, payment details or if you wish to cancel your account, please update your details by sending your request to the support contact details as provided in the Application.

The Company will, to the best of its abilities, effect such changes as requested within 14 working days of receipt of such notice of change.

By submitting your information to the Company, you consent to the use of that information as set out in the form of submission and in the Terms of Use.


If you encounter any problem using Neuron Services, please contact us in one of the following ways:

Company: Neuron Mobility Pte. Ltd.



© 2017 Neuron. All Rights Reserved.

37 Jalan Pemimpin #06-11, Singapore 577177

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