Signing Up

HOW DO I SIGN UP?

1) Download Neuron Share from the App Store or Google Play

2) Open the app, enter your details

3) A verification code will be sent to the registered phone number

4) Enter your verification code and you will be signed in

HOW CAN I START USING A NEURON E-SCOOTER?

Before you can check out a Neuron e-scooter, you need to put a security deposit of $49 (refundable) and top up your account balance at the app’s account page. Only credit/debit card payments are accepted.

Scooting with Neuron

HOW DO I CHECK OUT AND RETURN A NEURON E-SCOOTER?

1) Use the Neuron App to scan QR code to unlock scooter

2) Start riding

3) Find a station via the map in app

4a) Dock: Return to dock by pushing scooter in

4b) Dockless: Return to any station and press 'end trip' on the app

5) Check and confirm that trip has ended on the app

HOW DO I START USING THE SCOOTER?

1) Press the ON/OFF button

2) Lift the scooter stand

3) Manually kick off with your foot and press the lever to throttle

4) Press MODE to change your speed as needed

WHERE AM I ALLOWED TO SCOOT?

Following LTA regulations, e-scooters are NOT allowed on the road at all times. The speed limit is 15km/hr on footpaths, 25km/hr on pavements, shared paths or cycling paths.

CAN I PARK ANYWHERE?

The e-scooters need to be returned to a designated station after a trip is completed. All station locations may be found in-app.

HOW LONG CAN I RENT A DEVICE OUT?

The system is meant for sharing. Strictly no usage of more than 24hrs.

WHAT DO I DO IF I CAN’T FIND AN EMPTY DOCK AT MY DESTINATION?

You are encouraged to check the mobile app for the nearest docking availability.

I HAVE NEVER USED AN E-SCOOTER BEFORE. DOES RIDING AN E-SCOOTER REQUIRE A LOT OF SKILL?

The speed limit has been set to 15 km/h so that anyone can ride safely without fear of the scooter getting out of control.

HOW CAN I SEND FEEDBACK TO NEURON?

You may contact us via the in-app feedback function to inform us of any issue.

CAN I USE MORE THAN ONE SCOOTER WITH ONE USER ACCOUNT?

One user account can only be used to check out one scooter at any one time.

WHAT IF I RUN OUT OF BATTERY ON A TRIP?

You are encouraged to check the battery level of the scooter before checking it out. If you are caught in such a situation, you would have to return the scooter to the nearest station.

MY TRIP DIDN’T END AFTER I HAVE RETURNED THE SCOOTER TO THE DOCK OR CLICKED ON END TRIP (DOCK-LESS)?

Please send us an in-app feedback and we will solve the issue for you.

HOW DO I FIND THE NEAREST STATION TO RETURN MY SCOOTER?

The in-app map will automatically reflect the nearest station to you. Do ensure that your location service is turned on.

Pricing and Billing

HOW MUCH DOES IT COST TO RENT A NEURON E-SCOOTER IN SINGAPORE?

Our charges are $1 to start + $0.12/min.

HOW CAN I REQUEST A REFUND OF MY DEPOSIT AND/OR CREDITS?

You can request a refund by sending us feedback through the app.

WHAT HAPPENS IF I USE MORE THAN THE CREDITS I HAVE TOPPED UP IN ONE TRIP?

You would have to top up your account to positive. Otherwise, you will not be able to check the next scooter out. The security deposit will also not be refundable should your account be negative.

IS THE SECURITY DEPOSIT REFUNDABLE?

Yes, the security deposit is one-time refundable. It may take up to 10 working days to process. If you refund the deposit more than once, an extra transaction fee will be deducted from deposit.

Safety Guidelines

HOW OLD DO I HAVE TO BE TO USE THE NEURON E-SCOOTERS AND BICYCLES?

You have to be 16 years or older.

CAN I RIDE WITH ANOTHER PERSON ON THE SAME NEURON E-SCOOTER OR BICYCLE?

No, only one person is allowed on the device at any time.

CAN I RIDE A E-SCOOTER ON THE ROAD?

No, e-scooters can only be used on footpaths, cycling paths, and shared paths. Visit lta.gov.sg for the full list of rules.

OTHER GENERAL GUIDELINES

- Give way to pedestrians on the pathways

- Always keep within the speed limit, 15km/hr on footpaths, 25km/hr on pavements, shared paths or cycling paths

- Do not try to adjust settings on the scooter dashboard and/or modify/vandalise any part of the scooter

- Return the scooter to a Neuron station once you are done or your trip will continue running and you will continue to be charged.

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