Signing Up

HOW DO I SIGN UP?

1) Download the Neuron Share app from the App Store or Google Play

2) Open the app, enter your phone number

3) A verification code will be sent to your indicated phone number

4) Input your email address and select 'Get Started’

 

Scooting with Neuron

HOW DO I CHECK OUT AND RETURN A NEURON E-SCOOTER?

1) Use the Neuron App to scan the scooter QR code on the handlebar to unlock the scooter

2) Start riding (Scooters would require a kick start)

3) Find a station via the map in app

4) Return to any station Orange P Icon in app and press 'end trip' on the app (Take note that there will be a convenience fee if you do not park it in the correct station as shown in the map)

5) Check and confirm that trip has ended on the app

HOW DO I START USING THE SCOOTER?

1) Lift the scooter stand

2) Manually kick off with your foot and depress the lever on the dashboard to accelerate

3) Press ‘MODE; on the handle bar to change your speed as needed

WHERE AM I ALLOWED TO SCOOT?

Following LTA regulations, e-scooters are NOT allowed on the road at all times. The speed limit is 15km/hr on footpaths, 25km/hr on pavements, shared paths or cycling paths.

*Singapore Only

CAN I PARK ANYWHERE?

All scooters should be returned to a designated station marked with an Orange P Icon in app after a trip is completed. All station are strictly stated in your app. If you cannot park at a station, a convenience fee will be added to your final trip payment(value varies based on Country).

HOW LONG CAN I RENT A DEVICE OUT?

The system is meant for sharing. Strictly no usage of more than 24hrs.

WHAT DO I DO IF I CAN’T FIND AN EMPTY DOCK AT MY DESTINATION?

You are encouraged to check the mobile app for the nearest docking availability.

I HAVE NEVER USED AN E-SCOOTER BEFORE. DOES RIDING AN E-SCOOTER REQUIRE A LOT OF SKILL?

The speed limit has been set to 15 km/h so that anyone can ride safely without fear of the scooter getting out of control.

HOW CAN I SEND FEEDBACK TO NEURON?

You may contact us via the in-app feedback function to inform us of any issue.

CAN I USE MORE THAN ONE SCOOTER WITH ONE USER ACCOUNT?

One user account can only be used to check out one scooter at any one time.

WHAT IF I RUN OUT OF BATTERY ON A TRIP?

You are encouraged to check the battery level of the scooter before checking it out. If you are caught in such a situation, please return the scooter to the nearest station.

MY TRIP DIDN’T END AFTER I SELECTED 'END TRIP' IN THE APP?

Please send us an in-app feedback and we will resolve the issue for you. It states that you have to end trip at the Orange P Icon in app. If The location you parked at isn’t a parking spot, you would not be able to end your trip

HOW DO I FIND THE NEAREST STATION TO RETURN MY SCOOTER?

The in-app map will automatically reflect the nearest station to you. Do ensure that your location service, bluetooth and internet connection is turned on.

Pricing and Billing

HOW MUCH DOES IT COST TO RENT A NEURON E-SCOOTER IN SINGAPORE?

Our charges are $1 to start + $0.12/min.

HOW CAN I REQUEST A REFUND OF MY CREDITS?

You can request a refund by sending us feedback through the app.

Safety Guidelines

HOW OLD DO I HAVE TO BE TO USE THE NEURON E-SCOOTERS?

There is no age limit to use to use our scooters, but there should be parental guidance if it is a child of young age

CAN I RIDE WITH ANOTHER PERSON ON THE SAME NEURON E-SCOOTER OR BICYCLE?

No, only one person is allowed on the device at any time.

CAN I RIDE A E-SCOOTER ON THE ROAD?

No, e-scooters can only be used on footpaths, cycling paths, and shared paths. Visit lta.gov.sg for the full list of rules.

OTHER GENERAL GUIDELINES

- Give way to pedestrians on the pathways

- Always keep within the speed limit, 15km/hr on footpaths, 25km/hr on pavements, shared paths or cycling paths

- Do not try to adjust settings on the scooter dashboard and/or modify/vandalize any part of the scooter

- Return the scooter to a Neuron station once you are done or your trip will not be able to end and will continue running and you will continue to be charged per normal

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